Shaping the Future Together
We are looking for ambitious individuals who can connect with absolutely anyone. Our Contact Center team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.
The role of Customer Care Agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general information and troubleshooting customer care or technical problems.
Expected Hours of Work: This is a part-time position, minimum of 20 hours per week. Candidates must be available Monday to Sunday, anytime between 09:00 to 15:00.
Does this sound interesting to you? Here’s what you must have to match our requirements:
- Excellent interpersonal verbal and written communication skills in both Maltese and English;
- In possession of a school leaving certificate and/or a recognized qualification at MQF Level 1, and/or 1 year continuous working experience.
- Proficient in MS Computer Applications
- Have a positive attitude with a ‘can do’ approach to work under time constraints and meet deadlines;
- Proven ability to work, multitask effectively in a team environment as well as independently with minimal supervision;
- Possess good organisational and time management skills;
- Strong customer service orientation and able to handle stressful situations appropriately.
Does this sound like you? Here’s how you can hit a few plus points for this position:
- 1 year continuous working experience in a Contact Centre Environment;
- 3 O’ Level passes or equivalent and/or a recognised MQF level 2 qualification;
- Ability to add personality to interactions: Be conversational – yet professional;
- Hold superior listening skills and knowledge of customer service best practices and principles;
- High levels of adaptability and intrinsically driven towards efficiency.
If this describes you, then this is a glimpse of what you will be doing:
- Provide an excellent standard of service via online chat, e-mail, calls and any other support channel, to ensure customers’ expectation are met and exceeded;
- Ensure that all problems are resolved efficiently achieving high levels of first contact resolution and excellent customer satisfaction;
- Carry out effective troubleshooting, following up on interactions and logging of customer conversations as per standard operating procedures;
- Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;
- Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;
- Regularly meet targets set by line management;
- Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;
- Alert the line management of trends in customer interactions;
- Be prepared to undergo further training to keep abreast with customers’ needs;
- Process sales orders and agreements; and
- Other duties as assigned.
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
- No more bills! Free UNLIMITED GO services for your home and mobile
- Four weeks paid birth-leave for all non-birthing parents
- Private Hospital Health Insurance, to protect you from unexpected, high medical costs
- A budget to spend on your own personal and/or professional development
- Therapy sessions to support your needs in collaboration with Richmond Foundation
- A budget dedicated to your children’s summer school costs
- And more…
We'll recruit as soon as we find our match. Don't think twice - apply now!